How do I customize the drawing?
You simply have to unfold the tabs with each part and choose the one that looks like your little one and the outfit they will wear on the day of their communion.
Don't worry about the rest, making the design. We already take care of it. And when we have it done, we will send it to you by email so you can see how it looks like your little one.
What can I change about the design?
You can personalize the name and date of the communion. And we will create it with the same letters and colors that you see in the photo.
In the catalog designs it is not planned to change the colors, the fonts, the order of the elements and illustrations that appear or add others. We know that this combination is the best for this product, because we have previously done many tests until we found the design you see. We know that it looks very good this way. But we cannot assure you that what you imagine will turn out well.
But, if you still want to do it, ask us, because if there are many changes and it involves modifying the original design, we would be talking about a personalized design. And this has other costs and another way of working that we will have to evaluate with you.
How long does it take you to do it?
We will begin to prepare your order the day after placing the order, as long as it is between Monday and Thursday. If you order on a Friday, weekend or holiday, we will start preparing it the next business day.
You will receive your order between 5 and 7 business days.
What material is the cake topper made of?
On the one hand, the drawing is made on 250 gram white paper with a smooth and soft touch. It is high quality professional. It is rigid, does not wrinkle or fold back.
And, what's more, it is ecological and manufactured in an environmentally friendly way. It will remain straight and perfect throughout the celebration.
And on the other hand, it has a wooden stick, which is what sticks into the cake. It is suitable for contact with food.
How is the printing?
Digital printing on a professional printer (no printers we have at home). It is in color on the front. The ink does not stain your fingers or smear when touched.
Depending on the configuration you have on the screen of your computer, mobile phone or tablet, the color you see in the photos may vary from the actual color of the product. For us, the original colors are those that appear on our design screens and those are the ones we are going to print. Any color variation that you perceive compared to the website will be the responsibility of the screens of your devices.
When will you ship my order?
Once it is printed, we prepare the shipment. We will notify you by email when it is in the hands of the courier service.
What do I do if I need my order urgently?
If you need us to prepare your order urgently in less than a week, write us an email to contacto@invitacionesdepapel.com or a WhatsApp from here so we can assess how we can help you.
Who is responsible if my order is delayed?
When your order leaves our facilities and we leave it in the hands of the courier service, the responsibility for ensuring that you receive it within the time stipulated for your destination and in perfect condition lies with the Parcel Company. Because from that moment on they are the ones who look after your order. In the same way that if they go to the address you have given us and no one answers, they will call you and you will be the one who must be responsible for making a new delivery with the delivery person.
You can let us know if any problem of this type occurs and we will help you in everything we can to solve it as soon as possible, but you must understand that we send shipments to an external company that is not part of Invitaciones de Papel. For this reason we cannot control or set the pace of work that we would like.
Do you ship outside of Spain?
We ship to some countries in Europe. Write to us and ask if we can send yours, so we can assess if we can help you.
