Shipping & Returns

PERSONALIZED PRODUCTS do not accept returns (both custom-made and any from the online store catalogue)

These products are those in which you can include your personal information, names, modify the text or add a photo of yourself. And they are designed and printed with the information you have provided and are created solely for you, so that you have them tailor-made for you.

That is why we recommend that you carefully review the data and texts that you want to include in the personalized products that you choose from the catalog so that they are 100% perfect, just the way you want them.

But if you have questions, we are at your disposal to help you. You can write us an email to contacto@invitacionesdepapel.com or through the contact page.

1. SHIPPING

  • We ship from Monday to Friday. Please note that we do not send packages during the weekend or holidays and that the courier company does not deliver on those days.
  • We prepare all packages with great care in our workshop and the boxes leave in perfect condition. Therefore, you should receive your order exactly like this, in perfect condition. If not, please write us an email to contacto@invitacionesdepapel.com.
  • IMPORTANT : During the time of Black Friday, Cyber ​​Monday and Christmas, courier companies are quite saturated and some orders may be delayed. If you notice that the delivery of your order is delayed more than normal, write us an email to contacto@invitacionesdepapel.com.

We ship to all of Spain , including the Balearic and Canary Islands .

Shipping times and costs

PENINSULA

  • Standard shipping: 4.95 euros with VAT included (online store and personalized design). Delivery in 48/72 hours. since the product is finished.
  • Free shipping (standard) : from €60 of order.
  • Workshop pickup : free
  • Express shipping: €9.95. Order manufacturing in 5 days and, once finished and shipped, it is delivered within 24 hours.
  • Shipments and deliveries are made from Monday to Friday (except those that are holidays) by 24/72 hour courier.
  • You will receive an "Order Shipped" email when it is designed, printed and ready to ship.
  • We provide the customer's telephone number to the courier company so that they can contact them in case of any incident.

BALEARIC ISLANDS

  • Standard shipping: €9.95. You will receive it between 3 and 4 days after it has been sent.
  • Free shipping (standard) : from €150 of order.
  • You will receive an "Order Shipped" email when it is designed, printed and ready to ship.

CANARY ISLANDS

  • Standard shipping by Correos : 13 euros (online store and personalized design). You will receive it between 5 and 7 business days (Monday to Friday, except holidays) once we notify you that we have sent your order.
  • Free shipping (standard) : from €300 of order.
  • You will receive an "Order Shipped" email when it is designed, printed and ready to ship.
  • REMEMBER : When the package arrives at customs in the Canary Islands, you may have to pay the corresponding IGIC percentage or other customs expenses .

European Union Countries (Portugal, Germany, France, Italy, Austria, Belgium, Luxembourg, Netherlands, Denmark and Finland)

  • Standard shipping: 14.95 euros with VAT included (online store and personalized design).
  • Shipments and deliveries are made from Monday to Friday (except those that are holidays) by courier with 5 day delivery .
  • You will receive an "Order Shipped" email when it is designed, printed and ready to ship.
  • We provide the customer's telephone number to the courier company so that they can contact them in case of any incident.

CEUTA AND MELILLA

At the moment we do not ship to Ceuta and Melilla . But we hope to be able to do it very soon.

IMPORTANT ANNOUNCEMENT :

Paper Invitations is not responsible for any delays and incidents that may occur during the delivery process . Because we contract this service to an external courier company that has its own way of organizing deliveries. Therefore, if you have any problem with the delivery of the order, all responsibility falls on the delivery company . If you have any problems, we can help you contact the couriers in charge.

The agency will try to deliver the order twice and will contact the client to arrange a new delivery. If, even so, the package cannot be left at its destination (because the client is not at the agreed address or does not pick it up at the office), the package will be returned to the Paper Invitations offices. In this case, the shipping cost will be charged again to make the delivery again.

2. RETURNS AND CANCELLATIONS


ORDERS PLACED THROUGH THE ONLINE STORE

CANCELLATION

  • You can cancel the order before completing the purchase process and before making payment .
  • You can request the cancellation of your order up to 24 hours. following placing the order, according to the date and time that appears on your order. If payment has already been made, we will refund 100% of the amount paid . Get in touch with us, write an email to contacto@invitacionesdepapel.com or through the contact page.
  • All orders confirmed by the online store that are not paid within a maximum of 24 hours are automatically cancelled .

RETURN

Only products that do not contain information or personal data of the customer are allowed to be returned.

You have 30 days to make the return (from the moment you receive the product at your home, according to the delivery confirmation from the courier company)

To make a return , follow these steps:

  1. Write us an e-mail to contacto@invitacionesdepapel.com with your order number, the reason for the return and contact information.
  2. Once you write to us, you can send the package to our workshop with the product well packaged and in the same conditions that you received it. The customer assumes the shipping costs.
  3. If it is due to a design or manufacturing fault, we will send you the product again completely free of charge or we will fully refund the product to be returned, except for shipping costs.

We will refund the cost of the order within a maximum of 30 days from when we receive the returned product and verify that it is in perfect condition.

Returns cannot be made for:

  1. Products with data (name/s, date), information and/or photos provided by the client . For example, invitations, accessories, stationery and posters for weddings, first communion or other celebrations, sheets with personalized data, paintings with names...
  2. Products in which the customer can choose the characteristics they want the product or products they want to buy to have. For example, scrabble letters, cardboard figures, cake toppers, personalized gifts...
  3. Products made with a personalized design made exclusively for the client.
  4. If the product arrives to us in poor condition for reasons beyond the control of Invitaciones de Papel or due to poor treatment of the package by the customer , we will not be able to make the return.
  5. Nor can financial compensation be requested if the product has any damage that it did not have when it was sent.
  6. The return cannot be processed if the product does not arrive back at our facilities because:
    • If the returned package is lost on the return journey
    • If the customer sends it back to the wrong address
    • If delivered outside the 14 day period

Paper invitations will check whether the returned products are indeed in their original condition. If damage is observed or the returned product is not the one purchased in the online store, compensation may be requested from the customer.

Products from the Online Store personalized with personal data, information and/or photos of the client

These types of products are, for example, wedding invitations and other events, sheets with a personalized photo or phrase, sheets and pictures for babies, stamps, labels and stickers for gifts, waiters, minutes, etc. That is, any other type of element of invitations , stationery, posters and decoration for events that is for sale in the online store and that includes information, photos and/or personalized texts from or for the client or that cannot be chosen characteristics of the product . It is understood that it is a product with personalized information, because the content of the products has been adjusted to the client's requests and the texts and data that the client has requested have been included. Therefore, it is of no use to anyone else.

CANCELLATION

  • The customer can cancel an order in the online store before completing the purchase process and making payment .
  • The customer can request the cancellation of the order up to the day after placing the order . If payment has already been made, we will refund 100% of the amount paid . In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • All orders confirmed by the online store that are not paid within a maximum of 48 hours are automatically cancelled .

RETURN

In the case of products from the online store with personalized data, photos and/or text from or for the client who has already started the design and/or printing process, a refund of the amount may be requested in the following cases:

  • If it is due to a manufacturing fault, we will send you the product again completely free of charge or we will fully refund the product to be returned, except for shipping costs.
  • 70% of the amount paid will be returned if the customer cancels their purchase when between 1 and 3 days have passed after placing the order on the website. Because the design team has already started working. In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the return and cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • 50% of the amount paid will be refunded if the customer cancels their order when the designers have created their product and they have seen the result of the digital design by email. In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the return and cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • Returns cannot be made - Once the client accepts the digital design that is sent to them by email and gives their consent to start printing or manufacturing the product. In this case, the client is agreeing to:
    • The design AS IS you have seen it in digital format.
    • That the printing result has the same colors and design that Paper Invitations has in its files and is the same one that has been confirmed for printing.
    • The client confirms that the design has not been modified at all when printing.
    • Confirm that you have carefully reviewed the text and that it is correct.
    • The type of paper and other materials as described in the product sheet in the online store.
  • Returns cannot be made - When the customer receives their finished product:
    • Find an error in the text (because before manufacturing you have confirmed that text). In Paper Invitations the texts are copied exactly as the client provides them to us.
    • Consider that the colors do not correspond to those of the digital design. For reasons beyond the control of this company, the colors and finishes on this website and in the pdf design tests sent to the client by e-mail may have a slight difference from reality, such as the different configurations of the screens. each computer on which the product is displayed. Invitaciones de Papel will not be responsible for any damages caused by this effect.
    • He doesn't like the end result when he physically sees it.

ORDERS FOR THE EXCLUSIVE DESIGN SERVICE FOR A CUSTOMER

CANCELLATION

  • The client can cancel this service before making the first installment payment. You must send an e-mail to contacto@invitacionesdepapel.com to process the cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • The client can request the cancellation of the service until the day after making the first payment. We will refund 100% of the amount paid. In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • Paper Invitations will cancel an order if the first installment payment is not made within 24 hours of confirming the contracting of the service.

RETURN OF THE AMOUNT

  • 50% of the amount will be returned - If the client cancels the service contract when between 2 and 5 days have passed after making the first installment payment. Because the design team has already started working. In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the return and cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • THE AMOUNT IS NOT REFUNDED -When the exclusive design service is canceled after seeing the first design of the products ordered from Paper Invitations. The payment of the first installment of the exclusive design service will be assumed as payment for the work carried out so far by the designer assigned to work exclusively for the client.
  • THE AMOUNT IS NOT REFUNDED –When a design has been agreed upon, it begins to be created and, then, the client decides to stop this first job and start with a new, totally different one. The financial deposit paid at the beginning will be taken as payment for the work done so far. To start with the new design, we make a new budget based on your idea and will involve the payment of another down payment.
  • THE AMOUNT IS NOT REFUNDED When the client has given consent and confirmation to print a digital design sent by e-mail. In this case, the client is confirming:
    • The design AS IS you have seen it in the different digital tests.
    • That the printing result has the same colors and design that Paper Invitations has in its files and is the same one that you have confirmed to print.
    • The client trusts that the design has not been modified at all when printing.
    • The text is correct
    • The type of paper used or agreed upon for your personalized invitation
    • Color and texture of the agreed upon envelope