Grandma photo frame

1.We recommend that the photo have a minimum quality or resolution of 1.3 Mb or Megabits (if it has more, the better). You can check this if you open the photo on a computer, right click and look at the properties

2. If it has fewer Megabits or Mb or they are in Kb or Kilobytes it will look bad, blurry. And, before designing your sheet, we already know that you are not going to like it when you receive it. Then you will tell us “It didn't turn out well”, “I expected something else”, “It didn't turn out as I imagined”, “The photo looks bad”, “It's not what I expected”, “It has a bad resolution”… and everything. because the photo does not have the necessary quality. We have already informed you of what is going to happen, but you are free to listen to us or not.

3. We want you to know that we are not responsible for the quality of your photo. If it is not of good quality, it is beyond repair. Not even a professional photographer could improve it. If you ask us to make the sheet with a specific photo, that is the one we will use, since we understand that you have chosen it with the necessary quality, because you like it a lot or because you know how it will look.

4. The photos that have been shared with you on WhatsApp are useless, because they remain blurry. And the app automatically reduces the quality a lot and it will be blurry.

5. The best photos are those taken by a professional photographer. But if it is not possible, one that you have made with your camera or with a good mobile phone will also look great and the closer the better. Send us the one with the highest quality or largest size.

6. It is also possible to use a photo that you have on paper. You just have to scan it. You must follow these steps:

-When you scan, you will find a “Custom” option or something similar. It is the option to choose the pixels or dpi.
-Write at least 1200 (if you have more, the better. For example, 1500 or 2000)
-As for the size, you can leave it with 1.5 Mb or 2Mb.
-And that would be it. Now hit the scan button.

It is a personalized and made-to-measure product. Therefore, we need a few days to prepare it.

Your painting is ready to ship in 5 to 10 business days (Monday to Friday, excluding weekends and holidays). It is an average that we have calculated order after order, because everything depends on the changes and touch-ups that your design needs. There are those who have it at home a week after ordering it and other people prefer to review it more calmly.

WORK PROCESS

Once you make your purchase, we begin to prepare your order the day after placing the order, as long as it is between Monday and Thursday. If you order on a Friday, weekend or holiday, we will start preparing it the next business day.

SHIPMENT

When it is ready, we put it to print. This phase will take between 3 and 5 business days. Once it is printed, we prepare the shipment. We will notify you by email when it is in the hands of the courier service.

SHIPPING RESPONSIBILITY
When your order leaves our facilities and we leave it in the hands of the courier service, the responsibility for ensuring that you receive it within the time stipulated for your destination and in perfect condition lies with the Parcel Company. Because from that moment on they are the ones who look after your order. In the same way that if they go to the address you have given us and no one answers, they will call you and you will be the one who must be responsible for making a new delivery with the delivery person.

You can let us know if any problem of this type occurs and we will help you in everything we can to solve it as soon as possible, but you must understand that we send shipments to an external company that is not part of Invitaciones de Papel. For this reason we cannot control or set the pace of work that we would like.

Once your order is designed, printed and packaged, we prepare shipping. You will receive an email notifying you that your package has been delivered to the courier company. Shipping time starts from that email.

Shipping cost and time, depending on your destination

Spain (peninsula)

• €4.95 standard 48/72h shipping. once the order is finished and ready to deliver.
• FREE from €60 of order
• FREE pickup at the workshop
• URGENT shipping with a supplement to give priority to your order and prepare it in 5 business days+24 hours. of shipping.

Balearics

• €9.95 standard 72h shipping. once the order is finished and ready to deliver.
• FREE from €150 order

Canary Islands

• €13 by registered mail once it is finished and ready to deliver (subject to payment of customs taxes). Delivery within 7 working days
• FREE from €300 of order, once it is finished and ready to deliver (subject to payment of customs taxes). Delivery within 7 working days

Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal):

• €15 standard 5-day shipping. once the order is finished and ready to deliver

If you need us to prepare and ship your order urgently or to manufacture it in fewer days than we indicate, in the cart you will see several shipping options, choose “Express Shipping”.

In this way we assure you that we will give priority to your order, putting it ahead of other orders that have been made to us before yours. And that we will design and prepare your order in 5 business days and, once it is ready to ship, delivery will be within 24 hours.

We will inform you of the entire process by email.

Will I be able to see how it looks before printing it?

Yes, when the design is ready we will send it to your email so you can see it and confirm that you like it. We will wait until this moment to print it and send it to you.

How do I customize it?

You don't have to worry about doing anything. We already do it for you. You just have to leave us the photo, the phrase and the data necessary for the design and we will take care of the creative part.

We have prepared some spaces for you to leave us all the information we need for the design of this product.

What can I change about the design?

You can customize the photo and phrases that appear in the example box. And we will create it with the same letters and colors that you see in the photo.

In the catalog designs it is not planned to change the colors, the fonts, the order of the elements and illustrations that appear or add others. We know that this combination is the best for this sheet, because we have previously done many tests until we found the design you see. We know that it looks very good this way. But we cannot assure you that what you imagine will turn out well.

But, if you still want to do it, ask us, because if there are many changes and it involves modifying the original design, we would be talking about a personalized design. And this has other costs and another way of working that we will have to evaluate with you.

What material is the sheet made of?

They are made of thick paper, cardboard type. It is the same one we use for wedding and communion invitations, which is very resistant and will be intact for a long time. Plus, the colors look great on this paper.

Specifically, it is a totally professional 300 gram white ecological paper.

How long does it take you to do it?

We will begin to prepare your order the day after placing the order, as long as it is between Monday and Thursday. If you order on a Friday, weekend or holiday, we will start preparing it the next business day.

You will receive your order between 5 and 10 business days (weekends and holidays are not included), counting from the next business day you place your order.

Do you retouch the photos?

The photo you send us will be placed in the box as is, without retouching or arrangements. Since we think that if you have chosen that photo for the invitation it will be because you like it as it is.

But photo retouching is a service that you can hire separately, since our design team has plenty of experience retouching photos.

When will you ship my order?

Once it is printed, we prepare the shipment. We will notify you by email when it is in the hands of the courier service.

What do I do if I need my order urgently?

Choose the express shipping type so that we give priority to your order. You will receive it in approximately one week.

If you need us to prepare your order in less time, write us an e-mail to contacto@invitacionesdepapel.com or a WhatsApp from here so we can assess how we can help you.

Who is responsible if my order is delayed?

When your order leaves our facilities and we leave it in the hands of the courier service, the responsibility for ensuring that you receive it within the time stipulated for your destination and in perfect condition lies with the Parcel Company. Because from that moment on they are the ones who look after your order. In the same way that if they go to the address you have given us and no one answers, they will call you and you will be the one who must be responsible for making a new delivery with the delivery person.

You can let us know if any problem of this type occurs and we will help you in everything we can to solve it as soon as possible, but you must understand that we send shipments to an external company that is not part of Invitaciones de Papel. For this reason we cannot control or set the pace of work that we would like.

Do you ship outside of Spain?

We ship to some countries in Europe. Write to us and ask if we can send yours, so we can assess if we can help you.