Story Footprint Tree

It is a personalized product and we need a few days to prepare it.

On average, orders for this product are delivered between 4 and 5 business days from the time you place your order until they arrive at your home. It is an estimate,

WORK PROCESS

Once you make your purchase, we begin to prepare your order the day after placing the order, as long as it is between Monday and Thursday. If you order on a Friday, weekend or holiday, we will start preparing it the next business day.

As soon as the design is made, printed and ready to send, we will send you an email so you know that you will receive it within a few days.

Once your order is designed, printed and packaged, we prepare shipping. You will receive an email notifying you that your package has been delivered to the courier company. Shipping time starts from that email.

Shipping cost and time, depending on your destination

Spain (peninsula)

• €4.95 standard 48/72h shipping. once the order is finished and ready to deliver.
• FREE from €60 of order
• FREE pickup at the workshop
• URGENT shipping with a supplement to give priority to your order and prepare it in 5 business days+24 hours. of shipping.

Balearics

• €9.95 standard 72h shipping. once the order is finished and ready to deliver.
• FREE from €150 order

Canary Islands

• €13 by registered mail once it is finished and ready to deliver (subject to payment of customs taxes). Delivery within 7 working days
• FREE from €300 of order, once it is finished and ready to deliver (subject to payment of customs taxes). Delivery within 7 working days

Europe (Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal):

• €15 standard 5-day shipping. once the order is finished and ready to deliver

If you need us to prepare and ship your order urgently or to manufacture it in fewer days than we indicate, in the cart you will see several shipping options, choose “Express Shipping”.

In this way we assure you that we will give priority to your order, putting it ahead of other orders that have been made to us before yours. And that we will design and prepare your order in 5 business days and, once it is ready to ship, delivery will be within 24 hours.

We will inform you of the entire process by email.

What is a footprint tree?

The footprint tree is one of the most beautiful memories that you will keep of the guests at your wedding, communion or your child's baptism, as well as other celebrations such as an anniversary, birthday or special event.

It is a sheet where guests can mark their fingerprint with colored ink, which is like the signature of who has attended the event. Normally the footprints are placed on the branches of the tree itself. In this way the cup is formed as if the traces were the leaves.

On other occasions, and depending on the design, they are marked within a space such as a balloon, for example.

The truth is that it is a nice souvenir with the personal brand of each guest.

Where do I get the colored inks?

You can add the colored inks to your order. We will send you a pack of 6 inks so that the little ones can fill the tree with their footprints.

Does it have a frame?

Yes, a white frame as a gift.

How do I customize it?

You don't have to worry about doing anything. We already do it for you. You just have to leave us all the data and text necessary for the design and the creative part, we will take care of it.

We have prepared some spaces for you to leave us all the information we need for the design of this product.

What can I change about the design?

You can customize the name and date that appears in the box. And we will create it with the same letters, design and colors that you see in the photo.

In the catalog designs it is not planned to change the colors, the fonts, the order of the elements and illustrations that appear or add others. We know that this combination is the best for this product, because we have previously done many tests until we found the design you see. We know that it looks very good this way. But we cannot assure you that what you imagine will turn out well.

But, if you still want to do it, ask us, because if there are many changes and it involves modifying the original design, we would be talking about a personalized design. And this has other costs and another way of working that we will have to evaluate with you.

How long does it take you to do it?

We will begin to prepare your order the day after placing the order, as long as it is between Monday and Thursday. If you order on a Friday, weekend or holiday, we will start preparing it the next business day.

You will receive your order between 5 and 10 business days.

What paper is the tree sheet made of?

All types of paper have been manufactured with an environmentally friendly process. And they are 100% ecological with FSC certificate.

The sheet is printed on 300 gram white paper with a smooth and soft touch. It is rigid, does not wrinkle or bend. And, what's more, it is ecological and manufactured in an environmentally friendly way.

How is the printing?

Digital printing on a professional printer (no printers we have at home). It is in color on the front of the paper. The ink does not stain your fingers or smear when touched.

Depending on the configuration you have on the screen of your computer, mobile phone or tablet, the color you see in the photos may vary from the actual color of the product. For us, the original colors are those that appear on our design screens and those are the ones we are going to print. Any color variation that you perceive compared to the website will be the responsibility of the screens of your devices.

When will you ship my order?

Once it is printed, we prepare the shipment. We will notify you by email when it is in the hands of the courier service.

What do I do if I need my order urgently?

If you need us to prepare your order urgently in less than a week, write us an email to contacto@invitacionesdepapel.com or a WhatsApp from here so we can assess how we can help you.

Who is responsible if my order is delayed?

When your order leaves our facilities and we leave it in the hands of the courier service, the responsibility for ensuring that you receive it within the time stipulated for your destination and in perfect condition lies with the Parcel Company. Because from that moment on they are the ones who look after your order. In the same way that if they go to the address you have given us and no one answers, they will call you and you will be the one who must be responsible for making a new delivery with the delivery person.

You can let us know if any problem of this type occurs and we will help you in everything we can to solve it as soon as possible, but you must understand that we send shipments to an external company that is not part of Invitaciones de Papel. For this reason we cannot control or set the pace of work that we would like.

Do you ship outside of Spain?

We ship to some countries in Europe. Write to us and ask if we can send yours, so we can assess if we can help you.