If I need them for this week and pay for express shipping, can you make them?
This product does not support express shipping, because they are made one by one by hand. Therefore, we need several days to prepare them well.
But, the best thing you can do is write to us and tell us your situation. And so we can find a way to help you, as quickly as possible.
But if you need them in 2 or 3 days, you may not receive them.
You can order them but always knowing that if it does not arrive when you need it, it is your responsibility. Because, with less than 10 days, we cannot ensure that you can receive it on time and therefore we cannot assume any type of responsibility or claim on your part.
Do you send them with the bag already wrapped?
If you want them, you want them prepared, we will do it.
You just have to check this option in the section you will find and you will no longer have to worry about doing it.
You will receive them ready to give to your guests, in a beautiful package with a thank you card.
Although in principle, we send them unwrapped in case you want to make the package to give to your guests. But if you want them prepared to give as gifts, remember to check the box where we ask you how you want to receive them.
Do you do quantity discounts?
There is no discount for quantity, because it seems unfair to us that to get cheaper prices you have to buy more magnets. The price you see is the guaranteed minimum. The one that would cost you the highest amounts, even if you only order 20 units.
How do I customize it?
You don't have to worry about doing anything. We already do it for you. You just have to leave us all the data and text necessary for the design and the creative part, we will take care of it.
We have prepared some spaces for you to leave us all the information we need for the design of this product.
What can I change about the design?
You can customize names, date and photo. And we will create it with the same letters and colors that you see in the image.
In the catalog designs it is not planned to change the colors, the fonts, the order of the elements and illustrations that appear or add others. We know that this combination is the best for this sheet, because we have previously done many tests until we found the design you see. We know that it looks very good this way. But we cannot assure you that what you imagine will turn out well.
But, if you still want to do it, ask us, because if there are many changes and it involves modifying the original design, we would be talking about a personalized design. And this has other costs and another way of working that we will have to evaluate with you.
But if you want to make a major modification or add an element that would mean retouching the initial design, the best thing you can do is tell us your idea.
And we will make an assessment. If we consider that it does not affect the design, we will change it without problem.
Otherwise, we will create a budget so you can make a decision.
Are photos taken with a mobile phone useful?
It all depends on the quality of the photo and whether it is close or far away. The best thing is that you send us the photo to contacto@invitacionesdepapel.com and we will take a look at it before you place the order.
Do you retouch the photos?
The photo you send us will be included in the invitation as is, without retouching or arrangements. Since we think that if you have chosen that photo for the invitation it will be because you like it as it is.
But photo retouching is a service that you can hire separately, since our design team has plenty of experience retouching photos.
How long does it take you to do it?
We will begin to prepare your order the day after placing the order, as long as it is between Monday and Thursday. If you order on a Friday, weekend or holiday, we will start preparing it the next business day.
You will receive your order in about 2 weeks.
What are the colors like?
Depending on the configuration you have on the screen of your computer, mobile phone or tablet, the color you see in the photos may vary from the actual color of the product. For us, the original colors are those that appear on our design screens and those are the ones we are going to print. Any color variation that you perceive compared to the website will be the responsibility of the screens of your devices.
When will you ship my order?
Once it is printed, we prepare the shipment. We will notify you by email when it is in the hands of the courier service.
What do I do if I need my order urgently?
If you need us to prepare your order urgently in less than a week, write us an email to contacto@invitacionesdepapel.com or a WhatsApp from here so we can assess how we can help you.
Who is responsible if my order is delayed?
When your order leaves our facilities and we leave it in the hands of the courier service, the responsibility for ensuring that you receive it within the time stipulated for your destination and in perfect condition lies with the Parcel Company. Because from that moment on they are the ones who look after your order. In the same way that if they go to the address you have given us and no one answers, they will call you and you will be the one who must be responsible for making a new delivery with the delivery person.
You can let us know if any problem of this type occurs and we will help you in everything we can to solve it as soon as possible, but you must understand that we send shipments to an external company that is not part of Invitaciones de Papel. For this reason we cannot control or set the pace of work that we would like.
Do you ship outside of Spain?
We ship to some countries in Europe. Write to us and ask if we can send yours, so we can assess if we can help you.
