Terms and conditions of sale

DEFINITIONS

Sales of products offered on our website www.invitacionesdepapel.com and personalized designs are governed by the following general terms and conditions of sale. Mossun Creation SL, through its Paper Invitations brand, designs and directly sells the products offered on the website. As well as personalized designs made to order exclusively for a client.

AVAILABILITY

You agree that the products offered by Paper Invitations with the service are subject to stock limits. As a general rule, orders are made to order, so that until Paper Invitations accepts the client's order, it is not designed and printed.

You will not be able to order a product by loading the shopping cart and saving it for a purchase in a later Internet session. Unless you complete the ordering procedure, the contents of your shopping cart will be lost at the end of each shopping session.

Occasionally there may be a hiccup regarding the availability of certain products or components of your order. In such circumstances, we will inform you of this as soon as possible by email or telephone, within ten days of the date on which you have placed your order with Paper Invitations and it has been accepted. We will offer you the option to order a different item of the same type or alternatively cancel the order.

If you choose to cancel the order, you have 24 hours from receiving the order acceptance to do so. If the credit card has already been charged, the amount will be refunded as soon as possible and in any case within thirty days following the date on which you placed your order with Paper Invitations. It is recommended to consult the cancellation and return conditions explained later in these Terms and Conditions of Sale.

Paper Invitations reserves the right to change the items offered on the website at any time and without prior notice.

TERMS OF SALE

The client agrees to accept the terms and provisions contained in these general conditions, with security and peace of mind that, in the event of any possible incident, we will try to find a quick, effective and satisfactory solution for both parties.

By checking the box referring to the Terms and Conditions of Sale when placing the order both in the online store and for a personalized order, you are accepting all the terms indicated on this page.

The prices indicated on this website and in quotes for a personalized design are valid (except computer error) for the Peninsula and the Balearic Islands and include VAT.

Any order (whether made through this website or a personalized design), will be considered final when payment has been made, otherwise, MOSSUN CREATION SL reserves the right to suspend, modify or cancel any order. pending delivery.

MOSSUN CREATION SL, through its brand Invitaciones de Papel, reserves the right to cancel, cancel or finalize an order when it considers it appropriate or when conflicts arise between the company and the client. Likewise, it reserves the right to terminate the commercial relationship with a client if it considers it necessary, demanding payment from the client for the services performed up to that point.

CUSTOMER OBLIGATIONS

The customer must make the payment at the time of formalizing their order through the methods enabled in the online store or within the agreed deadlines when it is a personalized design.

You must also provide an email address to receive the designs digitally. As well as a telephone number to agree on the time and date of delivery with the courier company hired by Mossun Creation SL under its Paper Invitations brand.

COMPLETION OF THE ORDER IN THE ONLINE STORE

The ordering procedure ends by selecting the “Confirm” option. Once confirmed, it cannot be modified or canceled, except in the cases expressly indicated in these terms and conditions.

Your order confirmation will be deemed evidence of your acceptance of the provisions contained in these terms and conditions. Your order will begin to be processed once we have verified that the payment has been made correctly. When you receive the Order Acceptance it is understood that the verification has been positive, the payment has been made correctly according to the method you selected and we have begun processing your order.

The data recorded on the website will be considered conclusive evidence of the transaction data between Paper Invitations and the client. In the event of a conflict between Invitaciones de Papel and the client regarding a transaction carried out on the website, the data recorded by Invitaciones de Papel will be treated as legal proof of the transaction.

If the customer has a discount code, it will be applied automatically when writing it during the order confirmation process and, always, before finalizing the order. Under no circumstances will any discount code be applied after completing the order through the purchasing system established in the online store.

COMPLIANCE OF ORDERS

By checking the box referring to the Terms and Conditions of Sale when formalizing the order and payment in the online store as a personalized order, you accept the technical characteristics described in the sheet of each product in the online store and those agreed with the client for custom designs.

As it is a personalized product, the client is responsible for checking that everything is in accordance with their order before giving consent to the design and indicating that it is ready to print. If during the design process the client requests changes and modifications in the design of the products after viewing a digital proof in PDF format and by e-mail, the design department will proceed to respond to their request. The digital design corrected with the client's instructions a maximum of 3 times will be sent to you free of charge. From then on, each new shipment of a digital proof of the product with corrections will involve a supplement of €60 that will have to be paid by the customer before their order is shipped.

Changes and modifications to the design of products on the website will be made on the texts and photographs, if the products have them. Always maintaining the original design, as they appear in the photographs published in the online store. That is, with the same distribution of elements, colors and the same font for each design. The designs have a pre-established format and font in which there is no option for modifications. Likewise, no changes will be made to the type of paper and weight established for each design.

In the event that the client wants to make modifications, changes or add new elements also regarding the design and type of paper, the proposal will be evaluated by Mossun Creation SL and may add, in some cases, an economic supplement. The client will be informed at all times of the economic cost of these modifications. The financial charge will be made as long as the client gives his consent. Otherwise, there will be no additional financial cost but neither will the changes requested by the client be made.

Once the client indicates that the design is correct and printing begins. From this moment on, no exchanges, refunds, or returns of the product are allowed. In the same way, if he detects any error or mistake in the designs and texts when receiving his order, the responsibility will be borne by the client, since Mossun Creation SL understands that the client has reviewed the design in the digital tests, has detected all the possible errors and has requested their correction during the design process.

If, once the order is received, the products do not correspond to your order, the customer must notify Invitaciones de Papel without delay by sending a message to the email address contacto@invitacionesdepapel.com or by calling 634 58 52 54 to correct the shipping error as soon as possible. Shipping costs will be borne by Mossun Creation SL

TRANSFER OF DESIGNS TO THIRD PARTIES

In no case will MOSSUN CREATION SL, under the brand INVITACIONES DE PAPEL, transfer the designs to its clients or service providers of its clients, neither in part nor in its entirety of any of the products purchased through the online store.

Only, MOSSUN CREATION SL will transfer the part of the design that contains the names and/or initials and the date of the event (that is, the wedding seal or logo) to those clients who have contracted the Personalized Design Your Unique Wedding service.

All designs on this website, as well as those made as personalized designs, are the entire property of Mossun Creation SL. All creations of MOSSUN CREATION SL are protected by the Intellectual and Industrial Property Law. As indicated in the Legal Notice of this website. MOSSUN CREATION SL reserves in all cases the exercise of any legal means or actions that correspond to it in defense of its legitimate intellectual and industrial property rights.

SHIPPING COSTS

The price of shipping to the Peninsula is €4.90 by 48/72 hour courier (Monday to Friday, except holidays) or express shipping €15 by 12/24 hour courier (Monday to Friday, except holidays).

To the Balearic Islands the shipping cost is €8.70 by Certified Post Office with delivery between 7 and 10 business days (Monday to Friday, except holidays).

For the Canary Islands the shipping cost is €8.70 by Certified Post Office with delivery between 7 and 10 business days (Monday to Friday, except holidays). The client will be responsible for the corresponding IGIC percentage or other customs expenses.

The following Conditions are established:
Shipments are made through private courier service.
Shipping costs include Value Added Tax (VAT) in all cases, but no other taxes, fees, duties or surcharges.
Shipping is understood to be the delivery of the items to the home or address specified by the customer during the ordering process, with delivery areas limited to those indicated in each case, in principle in Spain and only within the Iberian Peninsula, the Balearic Islands and Canary Islands.
Paper invitations online store delivers orders to the courier service within a maximum period of 72 hours from the sending of the ORDER SENT email to the customer.
Paper Invitations is not responsible for possible delivery delays caused by the courier service.

WAY TO PAY

The payment methods accepted for Paper Invitations are:

  1. Payment in installments with Sequra when the order is equal to or greater than €50

Choose to divide the amount of your order into 3, 6, 12 or 18 monthly payments at the time of purchase. Payment in 3 equal payment installments has no added cost or commissions. There will be a charge per month. Payment in 4, 6, 12 or 18 installments has a fixed cost of €8 in each installment. You can only split the payment over 18 months for orders of €600.

2. Bank Transfer:

After confirming the order, it will be paralyzed until the full amount of the purchase is received in our bank account. Once receipt of said amount is confirmed, the order will be accepted and the steps described in the “How to buy” section indicated in the FAQS section will be followed.

3. Credit card:

Secure payment through a payment gateway. The information sent to the server is fully encrypted because it is done with HTTPS, giving security to the data.

4.PayPal:

Online payment method associated with your cards. Payment is made by logging into the PayPal system with your email and password and choosing the card you wish to use to make the payment.

5. Bizum:

It is a mobile payment platform promoted by Spanish banks. It allows you to pay for an online purchase from your bank account to establishments participating in the platform, through your phone number.

6. PayGold:

The business sends, via SMS or email, a payment URL to its customers. Once customers have received this URL, they only have to access and enter their card information to make the payment.

DELIVERY TIMES

Once the information is received from the client to personalize the contracted elements, the process of designing and printing the invitations for the online store takes approximately one month. For personalized designs or products from the online store with personalized illustrations, between a month and a half and two months. For the rest of the products in the online store from 2 to 4 weeks.

MOSSUN CREATION SL through Paper Invitations online store will first send an e-mail to the client with the subject PROCESSING ORDER so that they are informed that work is being done on the elements contracted by them. Once the design requested by the client is created, a digital proof in PDF format will be sent to you so you can review the work. This shipment will be repeated until the client agrees to the design made. Subsequently, an e-mail will be sent to the customer with the subject ORDER SENT, to indicate that the order package is being delivered to the courier, who must deliver the customer's package within a maximum period of approximately 72 hours.

DELIVERY SCHEDULES

Shipments of the merchandise will be made through an external transport agency from Monday to Friday whenever they are business days and in the morning or afternoon, so the customer must provide the telephone number. In the event that the schedule proposed by said agency is not to your liking, it may be modified, reaching an agreement by both parties and leaving it for another day, in which case, your order may suffer a slight delay in delivery. of the goods.

In case of disagreement between the client and the transport agency to specify a new delivery date, the client can contact the online store and Mossun Creation SL will offer all the necessary help in managing it.

In no case will MOSSUN CREATION SL be responsible for delays suffered in the delivery of orders as long as they are caused by the contracted Courier Agency or by the absence of the client at the address provided.

1. Notice about deliveries

In the event that a delivery date for the order has been agreed upon with the transport agency and delivery cannot be made because the customer cannot be found at the indicated address, additional shipping costs will be charged to the customer to make the delivery. Make sure that when you receive the call or text message from the agency and set up a delivery date with them, the package is picked up.

2. Shipment tracking
When we ship the product, you can request information so that you can track your product and know at all times how it is going and when it will arrive.

CANCELLATIONS, RETURNS AND REFUNDS

Order cancellation or refund claims in respect of any personalized item purchased on the website must be made as indicated below.

You can cancel an order before starting the design and before completing the purchase on the website with the client's data to make your personalized design. Only in this case we will refund 100% of the amount

CANCELLATION

  • The customer can request cancellation of the order up to the day after placing the order. If payment has already been made, we will refund 100% of the amount paid. In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • Paper Invitations will cancel an order if payment is not made within 24 hours of purchasing it through the online store.

RETURN

Only the return of products that do not carry information or personal data of the customer

You have 14 days to make the return (from the moment you receive the product at your home, according to the delivery confirmation from the courier company)

For To make a return , follow these steps:

  1. Write us an e-mail to contacto@invitacionesdepapel.com with your order number, the reason for the return and contact information.
  2. Once you write to us, you can send the package to our workshop with the product well packaged and in the same conditions that you received it. The customer assumes the shipping costs.
  3. If it is due to a design or manufacturing fault, we will send you the product again completely free of charge or we will refund the price of the product to be returned, excluding shipping costs.

We will carry out the refund of the cost of the order within a maximum of 30 days from when we receive the returned product and verify that it is in perfect condition.

Returns cannot be made for:

  1. Products with data (name/s, date), information and/or photos provided by the client . For example, invitations, accessories, stationery and posters for weddings, first communion or other celebrations, sheets with personalized data, paintings with names...
  2. P roducts in which the customer can choose the characteristics that you want to have the product or products that you want to buy. For example, scrabble letters, cardboard figures, cake toppers, personalized gifts...
  3. Products made with a personalized design made exclusively for the client.
  4. If the product It arrives to us in poor condition for reasons beyond the control of Paper Invitations or due to poor treatment of the package by the customer , we will not be able to make the return.
  5. Nor can financial compensation be requested. if the product has any damage that it did not have when it was sent.
  6. The return cannot be processed if the product does not arrive back at our facilities because:
    • If the returned package is lost on the return journey
    • If the customer sends it back to the wrong address
    • If delivered outside the 14 day period

Paper invitations will check whether the returned products are indeed in their original condition. If damage is observed or the returned product is not the one purchased in the online store, compensation may be requested from the customer.

Products from the Online Store personalized with personal data, information and/or photos of the client

These types of products are, for example, wedding invitations and other events, sheets with a personalized photo or phrase, sheets and pictures for babies, stamps, labels and stickers for gifts, waiters, minutes, etc. That is, any other type of element invitations , stationery, posters and decoration for events that are for sale in the online store and that include information, photos and/or personalized texts from or for the client or that cannot choose product characteristics . It is understood that it is a product with personalized information, because the content of the products has been adjusted to the client's requests and the texts and data that the client has requested have been included. Therefore, it is of no use to anyone else.

CANCELLATION

  • The customer can cancel an order in the online store before completing the purchase process and making payment .
  • The client can request the Cancellation of the order until the day after placing the order . If payment has already been made, We will refund 100% of the amount paid . In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • All are automatically canceled orders confirmed by the online store that are not paid within a maximum of 48 hours.

RETURN 

In the case of products from the online store with personalized data, photos and/or text from or for the client who has already started the design and/or printing process, a refund of the amount may be requested. in the following cases:

  • If it is for a manufacturing fault, We will send you the product again completely free of charge or we will make a full refund of the product to be returned, except for shipping costs.
  • will be returned 70% of the amount paid – If the customer cancels their purchase when between 1 and 3 days have passed after placing the order online . Because the design team has already started working. In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the return and cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • will be returned 50% of the amount paid – If the customer cancels their order when the designers have created their product and has seen the result of the digital design by e-mail . In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the return and cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • Returns cannot be made – Once the client accepts the digital design that is sent by email and give your consent to start printing or manufacturing the product. In this case, the client is agreeing to:
    • The design AS IS you have seen it in digital format.
    • That the printing result has the same colors and design that Paper Invitations has in its files and is the same one that has been confirmed for printing.
    • The client trusts that the design has not been modified at all when printing.
    • Confirm that you have carefully reviewed the text and that it is correct.
    • The type of paper and other materials as described in the product sheet in the online store.
  • Returns cannot be made – When the customer receives their finished product :
    • Find an error in the text (because before manufacturing you have confirmed that text). In Paper Invitations the texts are copied exactly as the client provides them to us.
    • Consider that the colors do not correspond to those of the digital design. For reasons beyond the control of this company, the colors and finishes on this website and in the pdf design tests sent to the client by e-mail may have a slight difference from reality, such as the different configurations of the screens. each computer on which the product is displayed. Invitaciones de Papel will not be responsible for any damages caused by this effect.
    • He doesn't like the end result when he physically sees it.

ORDERS FOR THE EXCLUSIVE DESIGN SERVICE FOR A CUSTOMER

CANCELLATION

  • The client can cancel this service before making the first installment payment . You must send an e-mail to contacto@invitacionesdepapel.com to process the cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • The client can request the cancellation of the service until the day after making the first payment . We will refund 100% of the amount paid . In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • Paper Invitations will cancel an order if the first installment payment is not made within 24 hours of confirmation of contracting the service.

RETURN OF THE AMOUNT

  • HE will return 50% of the amount – If the client cancels the service contract when between 2 and 5 days have passed after making the first installment payment . Because the design team has already started working. In this case, you will have to send an e-mail to contacto@invitacionesdepapel.com to process the return and cancellation. The date of receipt of said cancellation request will be the one that appears on the date of receipt of the email.
  • THE AMOUNT IS NOT REFUNDED – When the exclusive design service is canceled after seeing the first design design of the products ordered from Paper Invitations. The payment of the first installment of the exclusive design service will be assumed as payment for the work carried out so far by the designer assigned to work exclusively for the client.
  • THE AMOUNT IS NOT REFUNDED – When a design has been agreed upon, it begins to be created and, then, the client decides to stop this first job and start with a new, totally different one. The financial deposit paid at the beginning will be taken as payment for the work done so far. To start with the new design, we make a new budget based on your idea and will involve the payment of another down payment.
  • THE AMOUNT IS NOT REFUNDED – When the client has given consent and confirmation to print a digital design sent by e-mail. In this case, the client is confirming:
    • The design AS IS you have seen it in the different digital tests.
    • That the printing result has the same colors and design that Paper Invitations has in its files and is the same one that you have confirmed to print.
    • The client trusts that the design has not been modified at all when printing.
    • The text is correct
    • The type of paper used or agreed upon for your personalized invitation
    • Color and texture of the agreed upon envelope
  • THE AMOUNT IS NOT REFUNDED – When the customer receives their finished product :
    • Find an error in the text (because before manufacturing you have confirmed that text). In Paper Invitations the texts are copied exactly as the client provides them to us.
    • Consider that the colors do not correspond to those of the digital design. For reasons beyond the control of this company, the colors and finishes on this website and in the pdf design tests sent to the client by e-mail may have a slight difference from reality, such as the different configurations of the screens. each computer on which the product is displayed. Invitaciones de Papel will not be responsible for any damages caused by this effect.
    • He doesn't like the end result when he physically sees it.

TAXES

Prices include Value Added Tax (VAT) on all products, but no other taxes, fees, duties or surcharges. Except those relating to the Canary Islands.

TERRITORY

THE COMPANY wants to let its Clients and Users know that it is aimed exclusively at an audience over 18 years of age and that the territory in which it accepts and distributes orders is that included by the Spanish territory made up of the Peninsula, the Balearic Islands and the Canary Islands ( hereinafter, the “Territory”).

THE COMPANY does not ship orders outside of this Territory. If a user is interested in receiving an item outside the territory of, they should contact THE COMPANY through the form or by sending an email to contacto@invitacionesdepapel.com, we would study their request and inform them about it.

PRICES

The products will be sold at the price indicated, with the price collected at the time of confirmation of the order by the customer being valid.

VALIDITY

Invitacionesdepapel.com online store reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.

COPYRIGHT

All illustrations, logo, store name, texts and photographs of the store are protected by intellectual property law. Any missuse can be legally pursued.

WARRANTY

According to the terms established in the current Law 23/2003 of July 10 and its corresponding modifications and other provisions applicable to this effect, all our products are guaranteed (nationally), for a period of two years from the date of delivery date, as long as the damage or defect in the manufacturing of the product is the responsibility of Mossun Creation SL

This warranty does not include deficiencies caused by misuse or mistreatment of the product and due to negligence or improper manipulation, nor materials subjected to wear and tear due to normal use, bumps, scratches or any other improper action that could damage the product.

To assess the damage, the client must send an e-mail to contacto@invitacionesdepapel.com with the delivery note or purchase invoice, photos of the state of the product so that an assessment can be made.

In the event of detecting a manufacturing defect, the customer must do so within a maximum period of two months.

Unless proven otherwise, it will be presumed that any lack of conformity that appears within six months after delivery already existed when the product was delivered. To make use of the guarantee, it is essential to present the purchase invoice.

MOSSUN CREATION SL reserves the right to judge the nature of the damage to which it is subject.

OBSERVATIONS

Causes of Force Majeure. This company may rectify or cancel an order for reasons that are beyond its control, such as unauthorized access or intrusions into the website servers, telephone, technical or computer failures, as well as any other cause why we cannot be considered responsible.

EXTERNAL CAUSES

For reasons beyond the control of this company, the colors and finishes on this website and the digital designs in pdf sent to the client by e-mail may have a slight difference from reality, caused by the different configurations of the screens of each computer, mobile phone, tablet or other devices on which the customer views the product. MOSSUN CREATION SL through its brand Invitaciones de Papel is not responsible for any damages caused by such effect.

COMPANY DATA AND CUSTOMER SERVICE CONTACT

The sale of items through this website is carried out by Mossun Creation SL, with address at Avda. Virgen de Gracia, 57 – 2ºA in Caudete (Albacete), registered in the Commercial Registry of Albacete, Volume 981, Book 745, Folio 111, Section 8, Sheet AB-26030, Registration 1st, with CIF B02592202, telephone number 634 585 254 and email contacto@invitacionesdepapel.com